News & Views

Customer Service

Three reasons why the UK public sector leads on customer service Change the story on customer service! Front line service is being delivered by hard pressed staff, with thousands of moments of truth each day across local authorities, and the health service. For too long the story about the public sector has been about lack…
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What is your game changer?

Don’t rush back. But do come back to the office, business. And don’t stay long in a pub or restaurant. The messages are still not clear as Coronavirus restrictions are re-introduced across large parts of the country. It maybe another six months or even longer but the country will emerge from this pandemic. In these…
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COVID19 can reshape cities for the better

Whisper it softly, but COVID19 might have helped our cities evolve and change for the better. The immediate impact has been devastating for city centre businesses. But maybe these catastrophic events will lead to a different way forward. COVID19 can reshape cities for the better. It is not like everything was great for city centres…
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Three ways the office maybe different in 2021

The death of the office is too early to call

We are still in rescue stage.

The next stage of emerging from Lockdown has taken place. Pubs, clubs, restaurants, places of worship, hairdressers have reopened albeit with limited capacity and in some cases a limited offer. Many business will not be viable based on this model. We are still in rescue stage. The recovery has not yet started.   City centre…
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Re-opening the High Street is just the beginning of the changes needed…

Re-opening the High Street guidance was issued by the UK government recently and gives generalised advice for local authorities and others involved with town centre management. But what does this mean for retailers on the high street over the next few weeks. Also how will this affect the high street over the next 12-18 months,…
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What happens next?

It is Easter 2020, week 3 of Lockdown.  No one knows what happens next.  Telling the story of your City or town is important, because these are strange times, which we will not see again.  There maybe another COVID19 outbreak.  No one knows for sure.  The next pandemic may look very different to the current…
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COVID19 Legacy

P*ssed on by pigeons!   No, it’s not a metaphor for something “deep and meaningful” on economic development.  It actually happened (before social distancing was introduced) when walking through a high street, talking to local businesses.  It was a particularly grey, murky day in February.   It could have been worse – the title of this…
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Should business be worried about “Carbon Neutral” Cities?

Sustainability is in the national news for lots of reasons. This blog post looks at what is a “carbon neutral” city and whether this is something for business to get worried about.  We discuss some of the issues that need to be considered by policy makers, not to explore the merits of reducing carbon emissions.…
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Three Reasons to be cheerful in January

In no particular order here are the Red Potato cheerful thoughts for January Reason 1 – It is getting lighter in the mornings and evenings! Reason 2 – We have unprecedented access and knowledge about the world and that knowledge is still growing.  There are despicable acts taking place across the world – some of…
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